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    • Card Accounts
      • Your Account
      • Activate a New Card
      • Register for Online Services
      • Add Someone to Your Account
      • Moving Abroad? Transfer Your Card
    • Business Owners
      • Your Account
      • Activate a New Card
      • Register for Online Services
    • Other Accounts
      • American Express @Work
      • Online Merchant Services
    • Help & Support
      • Support 24/7
      • Forgot User ID or Password?
      • Resolving Complaints
      • Financial Hardship
    • Personal Cards
      • View All Personal Cards
      • About Personal Cards
      • Frequent Flyer Credit Cards
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      • How Does a Personal Credit Card Work?
      • How Does a Charge Card Work?
      • View all FAQs
    • Online Travel
      • Book Travel Online
      • Book Fine Hotels + Resorts
      • Book The Hotel Collection
      • Manage My Bookings
    • Travel Resources
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      • Using Your Card Overseas
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    • Business Travel
      • Global Business Travel Solutions
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  • Card Accounts

    • Your Account
    • Activate a New Card
    • Register for Online Services
    • Add Someone to Your Account
    • Moving Abroad? Transfer Your Card

    Business Owners

    • Your Account
    • Activate a New Card
    • Register for Online Services

    Other Accounts

    • American Express @Work
    • Online Merchant Services

    Help & Support

    • Support 24/7
    • Forgot User ID or Password?
    • Resolving Complaints
    • Financial Hardship
  • Personal Cards

    • View All Personal Cards
    • About Personal Cards
    • Frequent Flyer Credit Cards
    • No Annual Fee Cards
    • Rewards Cards
    • Add Someone to Your Account

    Business Cards

    • View all Business Cards
    • About Business Cards
    • Benefits of a Business Card

    Corporate Cards

    • View all Corporate Cards
    • Corporate Payment Solutions

    Support

    • How Does a Personal Credit Card Work?
    • How Does a Charge Card Work?
    • View all FAQs
  • Online Travel

    • Book Travel Online
    • Book Fine Hotels + Resorts
    • Book The Hotel Collection
    • Manage My Bookings

    Travel Resources

    • Travel Insurance
    • Using Your Card Overseas
    • Card Member Benefits

    Business Travel

    • Global Business Travel Solutions

    Travel Money

    • Travelers Cheques
    • Qantas Credit Cards
    • Velocity Credit Cards
    • Travel Rewards Credit Cards
  • All Insurance Services

    • Insurance Home Page
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    • Membership Rewards Program
    • Qantas Frequent Flyer
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    • Refer a Friend

    Benefits and Offers

    • Explore Cards and Benefits
    • Amex Offers
    • Payment Flexibility
    • Entertainment and Events
    • Why Amex
    • Security

    Manage Membership

    • Dashboard
    • Shop with Points
    • Cover Charges with Points
    • Travel with Points
    • Redeem Points for Gift Cards
    • Transfer Points to Airlines and Hotels

    Support

    • View all Membership Rewards FAQs
    • View all Benefits & Offers FAQs
  • Business Cards

    • Business Home
    • View all Business Cards
    • Business Trends & Insights

    Corporations

    • View all Corporate Cards
    • Corporate Payment Solutions

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    • Merchant Home
    • Accept the Card
    • Manage Merchant Account

    Support

    • Business and Corporate Customer Centre
    • View all Merchant FAQs

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  1. Support Centre
  2. Disputes

Manage Disputes Online 

 

 

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Articles

Why Manage Disputes Online? >

Getting Started: Logging in and Enrolling in Disputes >

Navigating to Disputes >

How to Use the Disputes Summary Table >

Managing a Dispute Case >

Reviewing Closed Disputes >

Responding to a Dispute: Disagreeing with a Card Member's Claim with an Option to Provide a Partial Refund >

Responding to a Dispute: Agreeing with the Card Member's Claim and Issuing a Full Refund >

Searching for Disputes >

Adding Documents to a Case >

Explore More Topics

Manage Payments Online >

Manage my Account >

Registering for an Online Account >

Contact Us

Live Chat

 

Click the 'Chat' button once you login to your account to chat with a member of our service team.

 

Call Us

 

1300 363 614

Our customer care representatives will assist you Mon-Fri, 8:00am to 6:00pm AEST/AEDT.

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